Shipping & Logistics
How long do you take to process orders?
All orders are processed & shipped within 5 working days. You will receive a tracking ID from our logistics partners once your order is shipped. Do note, Saturdays & Sundays would not count as working days.
Where do you ship to?
We offer complimentary shipping within India. International shipping will be arranged on request. Please contact our Client Service on firstname.lastname@example.org with your order details.
Can I track my shipment?
You will receive your order tracking number on your registered email ID, but you can also log into your account on the Aulerth website to manage & track all your orders.
What is your return policy?
In case of any damage or discrepancy in your jewelry when you receive it, you can return or exchange it within 3 days of delivery, and will be eligible for a gift code of the same value or an exchange of the same or higher value as the original invoice.
Beyond 3 days, you can opt for our ‘Renew’ services which kick in 12 months after you have shopped with us.
When returning jewelry, it should to be in acceptable conditions which can be assessed once it is sent in, and in the original packaging. This service is currently valid only in India.